In the high desert, southwestern city of Albuquerque, New Mexico, inside the bustling Coronado Center Mall, a municipal animal adoption facility called Lucky Paws is happily changing the face of adoption. This is the story of how one medium-sized city took a big step in the right direction with a very different approach and proved that a positive, happy shelter environment works better—for the companion animals and for the people who adopt them.
Mall Dogs: Love and Adoption at a Retail Animal Shelter looks in depth at why it works, from the psychology of the environment to the retail aspects of its design and shows why people love adopting from Lucky Paws. An important part of its successful formula is having a manager like Michelle, the brilliant, can-do team leader who inspires a group of passionate employees to do more and do better. Not without its own heart-wrenching drama, the facility was almost lost during the economic downturn that slashed city budgets in 2010. But this threat of closure gave rise to Save Lucky Paws, a non-profit organization dedicated to supporting the facility. Save Lucky Paws spreads the word about Lucky Paws, raising awareness and donations, and counts fans well beyond New Mexico’s boundaries.
Mall Dogs also includes important proof that it all works, in the stories and images of 18 inspiring dogs and cats and the people who adopted them. Their tales are a testament to the power of love and adoption.
To help spread the concept so that cities across the country can benefit from this model, Mall Dogs also includes a blueprint of 12 must-do steps you should take in order to create your own version of Lucky Paws in your city.
Mall Dogs: Love and Adoption at a Retail Animal Shelter is a positive, colorful, happy story of change, passion, and success. It’s the story of a better model of adoption that people are naturally, happily drawn to. That better model looks like Lucky Paws.
QUOTE from the book:
“The Lucky Paws model represents a powerful shift in how we can view sheltering and adoption…Humans will always be drawn towards things that make us feel good and positively reward our behavior and our decisions, and the Lucky Paws model does just that.”